Frequently Asked Questions
Find answers about delivery, returns, supplement labels, and choosing a product. For help with a specific order, contact VHC LAB.
Orders, shipping and returns
When will my order ship?
Our current shipping policy lists dispatch within 1–2 business days. U.S. delivery is usually 3–7 business days. These are estimates; see the Shipping Policy for details.
Will I receive tracking information?
Yes. You will receive a tracking number once your order is on the way. If you need help locating it, contact us with your order number.
Do you offer free U.S. shipping?
We offer free U.S. shipping on orders $49+. Review the shipping options and final order total at checkout.
Can I return an opened supplement?
Our current policy allows returns of unopened products in their original packaging within 30 days of delivery. Opened or used supplements cannot be accepted for safety reasons. Return shipping is the customer’s responsibility unless we made a mistake. Read the Shipping & Return Policy and contact us with questions about your order.
Who pays postage for an exchange?
We accept unopened products in their original packaging within 30 days of delivery. For a change of mind or ordering mistake, you pay both return and replacement postage; we confirm the replacement shipping charge before payment and dispatch. VHC LAB covers necessary shipping for incorrect items we sent or products that arrive damaged. No restocking or additional handling fees apply. Contact us before sending an exchange.
When will my refund be processed?
Approved refunds are processed to the original payment method within 7 business days after we receive your return. Your bank or payment provider may take additional time to post the refund.
Can I order from Canada or Mexico?
Please contact us before ordering with your destination postal code, products and quantities. We will confirm shipping availability, postage and estimated delivery time before payment. International postage is paid by the customer; the free U.S. shipping offer does not apply. See our Shipping Policy.
Choosing a supplement
Where should I start?
Browse Shop by Goal, then compare the ingredients, serving size, capsule count, and directions on each product page. Products within a collection are options to compare, not instructions to take them together.
Does the capsule count equal the number of daily servings?
Not always. Divide the capsule count by the number of capsules in a serving. For example, our Women’s Vaginal Probiotic contains 60 capsules and is taken as two capsules daily, providing a 30-day supply. Our women’s probiotic label guide explains what else to check.
How do I compare Magnesium Glycinate 500mg and 1000mg?
Compare the serving size and full Supplement Facts panel, rather than the front-label number alone. The named magnesium glycinate amount is different from elemental magnesium. Read our 500mg vs 1000mg comparison for the product-specific details.
About VHC LAB
Where is VHClab located?
VHClab is based in Irvine, California, and serves customers throughout the United States.
What does VHClab stand for?
VHClab stands for Verified Health Care — our commitment to creating thoughtfully formulated wellness products designed for everyday health support.
Where are your products manufactured?
Our products are manufactured in facilities that follow current Good Manufacturing Practices (cGMP) and established quality standards.
Are your products tested?
We maintain quality review processes and continue expanding our testing and documentation program to support product quality and consistency.